- Detailing bookings are to be made at least 48 hours in advance, residential bookings are to be made at least 8 hours in advance. Bookings under these time frames may incur in additional cost, for more details please call us at (844) 421-3343
- A valid credit card is required to book services, all information is collected and stored behind third party provider secure networks.
- We will not disclose any of your personal information to anyone, under any circumstances, unless it is specifically required by a court of law.
- Cleaning Edge reserves the right to re-schedule / cancel any appointment at any given time due any particular reason as its representatives deems necessary, in case Cleaning Edge is to cancel a service, and no re-scheduling can be agreed on, then no monies will be charged or a refund will be issued to those applicable cases
- Re-schedules/cancellations by the client under a 12 hour period have a CAD $30.00 fee. Re-schedules by Cleaning Edge under a 12 hour period are free of charge to the client
- Re-schedules / cancellations approvals due to rainfall are to be made only by Cleaning Edge (only applicable to car detailing and residences without quick access/dry area)
- Minimum booking for any type of service must be equal to CAD $100.00
- The client will be responsible of ensuring parking spot availability within 10 meters of the vehicle to detail, failure to do so might incur into time delays. Delays over 15 minutes due lack of parking spot availability will incur on a CAD $25 increase per each 15 minutes (only applicable to car detailing services)
- Package pricing subject to service level agreement, organic fluids cleaning have an increased overhead cost for more details please call us at (844) 421-3343
- Detailing and Residential Package pricing is subject to a Maximum Service Limit (MSL). In case vehicle/residence filthiness requires additional time
than the specified in the MSL then any additional time will be billed at a rate of $99.99 per hour. Table follows:
- In case of an outstanding requests not specified in the defined service level is made by the client then a $99.99 per hour rate will apply.
- You hereby give permission to Cleaning Edge to take photographs of the vehicle/residence at any point while providing the service for the purpose of promotion, recording previous or current damages, ensure contractee and general safety. You hereby release Cleaning Edge and any sponsoring organization from any and all claims arising out of use of any photographs taken during the contracted time-lapse.
- We won’t move any furniture unless it has pads and it has been emptied prior our representative’s arrival. Maximum limit of movable furniture is 5 items per package. Additional furniture movements might incur in increased work time.
- Cleaning Edge representatives might request you to sign a damage waiver clause in case of valuables and electronics are present. Cleaners might refuse to service certain areas without a damage waiver
- Cleaners will request permission to move certain objects from surfaces in order to deliver service expectation. The customer can request additional detail service for specific areas/surfaces this might incur in increased work time and damage waiver release.
- Service Add On's times not included in MSL, this are not time sensitive.
- Residential packages only includes a closet vacuum, no objects will be touched or moved.
- Detailing services only available during spring, summer and fall seasons
Last updated: June 13, 2017